If multiple devices are affected, use the Enterprise version of the Assistant. To resolve issues on a single computer, we recommend that you use the full version of the Assistant. Administrators will find this version of the Assistant useful if they have to run it on computers in their organization remotely. This version of the Assistant runs at a command line or through a script such as PowerShell. The Enterprise version of Microsoft Support and Recovery Assistant is a self-contained, enterprise-ready diagnostic tool that you can use to troubleshoot specific client issues that affect Microsoft 365 apps, such as Microsoft Teams and Outlook. For help to diagnose and fix issues that affect Microsoft Office, Microsoft 365, or Microsoft Outlook on your computer, see About the Microsoft Support and Recovery Assistant. If Skype version installed = 2016 %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing else %LocalAppData%\microsoft\Office\15.0\Lync\Tracingįiles at that location with name containing "SigninTelemetryLog.This article is for Microsoft 365 administrators only. LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm.log The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Troubleshoots intermittent connection problemsĬreates a detailed report of my Outlook, Office, Windows, and mailbox configurationĬreate detailed Outlook diagnostic reportĬreates a detailed scan of my Outlook Calendar to identify and resolve issues Outlook keeps saying "trying to connect." or "Disconnect" This solution resolves Outlook password authentication issues This solution helps with issues when Outlook is unable to start Setting up Microsoft 365 email in Outlook If it's on, please go to Troubleshooting Outlook issues. Check to see if the new Outlook toggle is turned on or off. Note: The Microsoft Support and Recovery Assistant is not applicable to new Outlook for Windows.
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